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Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or book a training/retreat/event with us. We hope that it is easy to read and understand – but if you have any queries please email us at nextwavetherapy@gmail.com

 

We have a lawful basis to obtain your information in order to provide you with the best service possible, and we only keep data for as long as you are happy for us to.  After speaking with us, you do always have the right to complain to the ICO if you aren’t happy with the way we are handling your data.

What information do we collect about you?

We collect information about you when you:

  • Make an order for trainings/retreats/events as well as massages and yoga classes.

  • Make an enquiry with us in any form.

  • Request a call back from us

  • Request to be on our newsletter list

The information we collect about you when you book with us can include:

Telephone number, email, address, emergency contact, DOB, yoga/massage experience, dietary requirements, any injury/illness.

 

Other information we collect and store about you is:

  • Details of your friends if you refer them to us with their permission.

  • Information about payments and withdrawals, services you use, and other related information

  • Information we need to be able to process payments for you, for example, bank and credit or debit card details that are then passed onto our online payment software Stripe and stored there. It is encrypted so we do not have access to your card details. 

  • Records of contact with you, such as system notes, emails and letters

  • If you tell us sensitive information over the phone, this is likely to be stored, so if you do not want us to do this please do not tell us the information, or let us know that you do not want it to be kept

  • We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use this information about you?

We will only collect, use, hold or disclose personal information where we have a lawful basis to do so.  This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent. We will use your information to:

  • Process your order

  • Manage your account

  • If you agree, to email you about other products and services we offer that we think may be of interest to you

  • Mail out any requested items

  • Keep our records up to date

  • Inform you should you win a prize draw

  • Contact your friend if you make a referral with their consent

  • Process job applications

  • Gain feedback from you

  • Prevent crime and meet our legal obligations

  • Prudentially manage our business through the use of models and forecasts

  • Keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this

  • We may monitor and keep records of email communications that you send to us and other communications with you in accordance with this policy and our other business interests.

Bookings

Being a small business, we handle all of the bookings manually and do not use an integrated booking system. That means we have a lot more control as to what information you give us and how it is collected and stored. It does also mean that there is a larger chance for human error to occur, however we endeavour to limit this as much as possible. 

Marketing

 We do not use an integrated system and they only marketing you will see from us is if you accept to or directly subscribe to our newsletter.

We would like to send you information about products and services of ours which may be of interest to you. If you have subscribed, you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or for third parties with regards to competitions. 

Analytics information

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns from our website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. This information is only processed in a way, which does not identify anyone.  We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

On Trainings, Retreats, Events, Massages and Yoga Classes

We are vigilant in ensuring that we create a safe and open space for you. That means that sharing of any personal details outside of the immediate environment of your training/retreat/event/ massage/yoga class is not tolerated. Although we can not manage every person present, we personally will never share your story, details or anything personal with anyone else. 

Changes to Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.

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